Got Home Care Questions?

Step By Step Makes Home Care Simple

If you don’t find the answers to your questions here, we would be happy to answer them over the phone! Give us a call today, and learn more about how we offer personalized care plans to all of our senior clients.

Schedule a free in-home assessment today to get started! Use this contact form or call us today:

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Frequently Asked Questions

Does Step By Step In-Home Care Raleigh/Durham, NC take insurance?

Step by Step In-Home Care Raleigh/Durham, NC accepts payments through:

  • ACH Checks
  • Credit Cards
  • Long Term Care Insurance
  • VCC – Veterans Care Coordination Program
  • PCS (Medicaid)
  • CAP – C (Medicaid)
  • CAD – DA (Medicaid)
  • Workmans Comp Insurance

To learn more about our payment methods and the types of insurance coverage we accept, please give us a call at (919) 443-6229. We can also assist you with setting up billing or scheduling payments.

How much will Raleigh/Durham Home Care cost?

Step By Step In-Home Care works with each of our senior care clients and their families in order to keep their home care costs as low as possible. Please review the FAQ about accepted insurances and payments above to learn about the various ways to cover the cost of home care.

Are Step By Step caregivers supervised?

When all staff and caregivers are hired, they are screened and must pass a thorough background check before official employment. Throughout the duration of the week, our caregivers are monitored to make sure the client’s personalized care plan is maintained and to our highest standard of excellence. Our Raleigh/Durham North Carolina caregivers are experienced, trained, capable, patient, and compassionate as they care for our seniors. 

Are your Raleigh Home Care caregivers insured?

Our senior caregivers and staff all fully licensed, bonded, and insured according to state laws and regulations. 

Lic #HC5760

Does Step By Step In-Home Care provide back-up coverage if my caregiver is unavailable?

In the rare case that the senior’s usual caregiver is unable to meet the needs of their shift, we will provide back-up coverage for your care plan. Rest at ease, we will ensure your needs will not go unmet.

As part of our Step By Step process, we match the times requested for care with the availability of a caregiver so that the number of these cases is minimized.

How can I tell if in-home care assistance is required for myself or my loved one?

As part of our Step By Step process, we offer a FREE in-home care assessment to determine the areas in you or your loved one’s life that need additional care to ensure that daily necessities are being met. Please visit our FREE In-Home Care Assessment page for more information and to fill out the form to get started.

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Free In-Home

Care Assessment

Our staff will assess your current environment and in-home care needs so we can accurately provide a personalized home care plan for FREE.

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Careers at

Step By Step

In-Home Care

Boost your home care career to new levels by joining our team. Enjoy competitive benefits and rewarding work in a supportive environment.

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Licensed, Insured, & Bonded

In Home Care Raleigh NC

One Step at a Time

Your Customized Care Starts with the First Step

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Step 1

Call (919) 443-6229 to discuss care needs

Call our main office to discuss your specific in-home care needs, care schedule, and other details.

Step 2

Schedule a FREE in-home assessment

Our care assessment done in your home will allow us
to create a customized care plan.

Step 3

We match you with the perfect caregiver

After an initial RN visit, we consider a variety of details to find the perfectly matched caregiver for you.

Step 4

RN visit to formulate custom care plan

One of our RNs will work with the family to create a plan that cares for all of your loved one's needs.

Step 5

Begin receiving the home care you need

Your custom care plan starts as soon as possible, providing you with care for your specific needs.

Step by Step In Home Care Raleigh NC/Durham NC

Call Us

Call (919) 443-6229

Visit Us

4819 Emperor Blvd Ste 400,
Durham, NC 27703

We Proudly Serve the
Following Areas

Alamance, Chatham, Chapel Hill, Durham, Forsyth, Garner, Guilford, Orange, Wake, Person, Granville, and Vance.

Schedule A Callback

Schedule your FREE in-home care assessment with
In Home Care Raleigh NC/Durham NC today!